At TomMobilePay, we strive to provide fast and reliable mobile recharge services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed.

Once a recharge request is successfully processed, it cannot be canceled. Mobile recharges are instant services and are immediately forwarded to the telecom operator.

If your payment is deducted but the recharge fails or is not completed, the transaction will be marked as failed.

• The deducted amount will be automatically refunded.
• Refunds are processed back to the original payment method.

Refunds are initiated immediately after confirmation of failed transactions. However, the time taken for the amount to reflect in your account depends on your bank or payment provider.

• Typical refund time: 5 to 7 business days.
• In some cases, it may take up to 10 business days.

Once a recharge is successfully completed, it is considered final and cannot be canceled or refunded under any circumstances.

If a recharge is processed with incorrect mobile number or operator details entered by the user, TomMobilePay will not be responsible, and no refund will be issued.

All payments on TomMobilePay are securely processed through Stripe. We do not store your card details. Refunds, if applicable, will be processed via Stripe back to your original payment method.

If you face any issues regarding your transaction, please contact our support team before raising a dispute with your bank or payment provider. We will make every effort to resolve your issue promptly.

For any refund or transaction-related queries, you can contact us: